Returns & Exchanges
At Mr Simms Sweet Shop, we want every treat to be perfect. Due to the perishable nature of our confectionery, we can only accept returns on items that are faulty, damaged, or incorrectly delivered.
Contact Support
Email our customer service team within 14 days of receipt with your order number and a photo of the issue.
Await Authorization
Our team will review your request and provide a return authorization code and the correct return address if applicable.
Package Your Sweets
Ensure the items are in their original, unopened packaging and securely boxed to prevent further damage during transit.
Receive Refund or Replacement
Once we receive and inspect your item, we will issue a full refund to your original payment method or dispatch a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing